"lack of end of life care plan for my mother"

my mother had two stays in pinderfields, the first was for nearly three weeks in ward 43, we found it necessary to complain about the appauling lack of basic care she received, too many incidents to report on suffice to say she was discharged in a worst state of health than when she went in. She was re-admitted a few short weeks later when it was obvious to a visiting nurse she was very ill. My mother was so fearful of ward 43 she and my father refused to have her go there. She was admitted onto the cardio ward on level D. Her basic care was better, that is the only positive thing I cansay. My father never missed a minute of visiting times, often spending in excess of 8 hours there, he is disabled but kept up his vigil because as a family we did not feel confident she would be treated well. My main complaint is the total lack of information we were given, We had to seek every scrap of information about her care and her prospects for recovery. The day before she died after five weeks in hospital a consultant did speak to my father to tell him that she wouldn't get any better, that was the sum total of our end of life care plan. She didn't think to mention that she may die sooner rather than later. At just after 6am on 10th January my father got call to say that my mother had died, he rang me totally distraught. Given my fathers disability we got to the hospital a couple of hours later and was horrified to be shown onto the ward, the curtains were drawn but all around us patients were sat waiting for their breakfast, we were distraught at the state my mother was presented to us, Her mouth was wide open and my father was weeping over my dead mother trying to close her mouth, I asked a nurse how she died and she told me she was checking her fluids and noticed.... she was going to say noticed she was dead. To this day I don't know why my mother died, no-one has spoken to us, she was my mother for 54 years but I feel she was an inconvenience, a bed blocker to this hospital. She was loved and if we had known the end was near we wouldn't have left her that night, a family were allowed to stay all night with their loved one why weren't we given that chance to be with her. This hospital cannot give me what I want, to be with my mother in her final hours, my father was there every visiting hour, but he missed her passing after 60 years together. When did the health profession get so uncaring, I wont be put off from persuing answers, a telephone call from a matron covering the hospitals back will not suffice this time. My mothers name was Sheila.