"toddler broken leg"

the building and staff all fine. Just not sure at all what is it for? is it just to look at, or just for peace of mind- 'we have hospital', but in real we don't. a 2 year old with with a broken leg,-nonetheless staff did not believe that it was broken, they had to fill loads of paper work (45min) just for the fact that a child was brought in, even tho all knew and reassured they do not make x-rays there and wouldn't take in. So just being friendly gave a dose of ibuprofen (this time not paracetamol) and sent to Musgrove. Next story- 'choose your own appointment' option. Ok chosen Bridgwater as it would save time and travel. So on the app day waited in the waiting room for an hour until the doctor arrived from Taunton-Musgrove. The only question raises: What is this hospital for?

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Response from Bridgwater Community Hospital

Thank you for taking the time to share your recent experience of Bridgwater MIU. The Patient Advice and Liaison Service, PALS, is able to confirm that we have shared your comments with the manager of the MIU service, and she has provided the following response: 'In Bridgwater Hospital we have x-ray availability 9-5 Monday to Friday so with few details, it would appear that your visit to the MIU department was outside of these times. Depending on the presentation the patient may be brought back after applying a splint or alternatively, the practitioner may feel that the problem is more urgent and needs an x-ray that day. The patients/parents’ wishes are also taken into consideration. However if a child is under 2 years it is not possible to x-ray so the patient would need to go to the nearest acute hospital. It is not possible for me to comment on whether the practitioner believed the leg to be broken without seeing the notes and talking to the clinician concerned. May I take this opportunity to apologise for your experience, and hope that this has not deterred you from visiting our hospital again in the future should the need arise'. It is not possible for this Trust to comment on the out patient clinic situation as this is a Taunton & Somerset, (Musgrove Park, Taunton), clinic, and PALS would suggest that it would prove difficult for them to respond to your comment without knowing dates and times. All Trusts have a PALS service and you can contact the Musgrove Park PALS service on Tel. No. 01823 343536. Our Trust would like to wish you and your child well, and hope that they are well on the road to recovery. If PALS can be of further assistance to you in the future, please do not hesitat to contact us on Tel No. 01278 432022 or email at pals@sompar.nhs.uk. With kind regards Karen Howard-Grenville PALS

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