"Short stay on D42"

About: Sunderland Royal Hospital

My husband recently stayed on D42. To look at it is a very pleasant ward. Spacious, well laid out etc. Another positive is that the ward appeared clean and well maintained. Downside is the severe lack of communication as it was definitely a "need to know basis", however my husband clearly didn't need to know anything!! The staff obviously had not heard about confidentiality. Hand overs took place at the end of each patients bed so everyone in that bay was aware of who was in hospital and for what reason. On asking the ward sister one day when my husbands MRI scan would be taking place, she was unable to tell me but added that the man in the opposite bed was also waiting for an MRI - really don`t think that was any of my business. The ward staff had not heard of patient centred care either. Wake up time was 6am regardless of the individuals preference. One of my biggest concerns however was the care of an elderly gentleman also in my husbands bay who appeared to have dementia. The staff did not have time for him, and his constant attempts to get up and wander about led them to putting up bed rails as a form of restraint; when he wiggled to the bottom of the bed and attempted to get up by squeezing through the gap at the bottom he was repositioned in his bed and the remote control was used to tip the bed back so that it would be hard for him to climb out. Being a nurse myself I was horrified when my husband informed me of this. Bed rails are used to prevent someone falling out of bed and are not to be used as a means to restrain someone. Totally unacceptable.

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Response from Sunderland Royal Hospital

We are sorry to read your review and apologise that you feel your husband was not kept informed throughout his stay. We do recognise how important this is and am sorry that it did not happen. We would like to look into what went wrong and would be grateful if you could contact the Help and Advice Service (pals@chs.northy.nhs.uk) with your details so they can give you a call. It would also be helpful to us if we could discuss in more detail the concerns you had regarding the care of another patient on the ward. Please do get in touch.

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