"One Doctor spoilt my experience"

About: Maidstone District General Hospital

I had an Angiogram Sept 2014. When the Registrar explained the procedure to me I explained that I was very nervous and have real problems relaxing so we agreed that I would be given sedation to help me relax. But he actually started the procedure without administering it until I had to ask again as I was being told to relax as they could not proceed until I was fully relaxed. He then agreed again, the sedation was administered and the procedure was completed successfully. I had no explanation or apology for the sedation being withheld. So, after discussing the anxiety and distress this caused me, with my friends and family, I put in a complaint requesting an explanation. I received a response, by email, yesterday. Apparently we, the patients, recover quicker if no sedation is given. So this doctor had no intention of actually administering any kind of sedation to me at all. So basically, he blatantly lied to me. Not once did he explain any of this reasoning to me. Or discuss the fact that I actually needed the sedation. So where is the patient care here? Also the Cardiac Manager, who investigated this and sent me the email, seems to think this is ok. Her words are "Once again, I would like to apologise that you had to write a letter of complaint and I hope that we have now resolved all your concerns. No you haven't actually if you think that it's ok for a doctor to ignore his patient and blatantly lie.

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Response from Maidstone District General Hospital

Thank you for your comments and I apologise for the delay in replying. I am sorry that you were unhappy with the results of your complaint investigation and feel that we have not resolved your concerns. If you wish to discuss this please contact the PALS office on 01622 224960/01892 632953 or email us at mtw-tr.palsoffice@nhs.net in order that we can help you further. With kind regards, the PALS team

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