"Understaffing left my dad on the floor"

About: Hull Royal Infirmary

(as a relative),

My dad has cancer, he has been in and out of hospital on numerous occasions and I continue to despair at inadequacies that put people’s lives at risk that needn't be there. Dad was in a side room, having had major surgery, when I visited, you could see the lines of dirt where the cleaners had mopped around things, e.g. the bin - under the foot bar was filthy.

Dad also woke in the middle of the night of his operation and, disorientated, he tried to get out of bed. He stumbled and fell across the room. He said he kept calling but no one came. When he eventually managed to drag himself back to bed, he pressed his buzzer and when no one still came, he resorted to throwing a jug of water across the room at the wall. Eventually a nurse appeared. There's no need for this, someone in clear pain that just needs checking on once in a while, this didn't seem to be happening.

Dad asked one of the nurses to clear some pots off his bed table and was told she wasn't allowed to as it wasn't her job.

I appreciate that the nursing staff do the best they can but my dad's experience isn't good enough. People come to hospital to be cared for, it upset me that dad had fallen and been left on the floor to fend for himself, this is a man who fought for years in the British forces, continually blown up for his country and a few of the nurses who cared for my dad didn't check on him or to give him a wash and change his bed clothes.

Dad was moved to a private hospital where the attitude was totally different and pro active. Nothing was too much trouble for the nurses and they spent the time at night to sit with him for a while when he couldn't sleep so he wasn't alone. That is what nursing is all about.

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Response from Engagement Section Assistant, NHS Hull

Dear bad experiences Thank you for posting your comments on the Patient Opinion website. We are so very sorry to hear of your father’s experiences and we appreciate how worrying this must have been for you and your family. We have passed your concerns on to Hull and East Yorkshire Hospitals Trust for their investigation. I am sure that they would be more than willing to discuss your concerns with you, as they will wish to resolve the concerns you raise, not only for your father but also for other patients using their services. If you wish to do this, we would suggest that you speak to their Patient Advice & Liaison Service, in complete confidence, about what has happened. They can be contacted on 01482 623065 or by email NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our own Patient Advice & Liaison Service on 01482 335409 or by email Thank you once again for taking the time to provide us with your views on local services and as soon as we have a response from Hull and East Yorkshire Hospitals NHS Trust we will ensure it is placed on the website.
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