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Super Service

Story from nhs.uk

"Super Service"

About: Bishop Auckland Hospital

Arrived for appointment of 4pm to be called straight away. BP taken by a pleasant friendly nurse then asked to sit in second waiting area in Diabetic Clinic. Short waiting time of 40 minutes but it passed over quickly and then was called to see Consultant. Cheerful man who introduced himself and shook our hands (my hubby was with me) and then was very thorough in going through how I`d been since last time in Clinic some seven months ago. A brilliant chat about medications with the result of dropping one tablet. Good time with no apparent rushing us out and he again shook hands as we left. A very friendly appointment.

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Responses

Response from Bishop Auckland Hospital 9 years ago
Bishop Auckland Hospital

Submitted on 16/02/2015 at 12:43
Published on nhs.uk on 17/02/2015 at 00:01

Thank you for providing feedback on your recent visit to the Diabetic Clinic at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass on to the staff for you. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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