"Eye A&E"

About: Royal Berkshire Hospital

I phoned around 8.15 am and received an appointment for 11 am. The reception staff were busy and unsmiling but all the health professionals were pleasant, incredibly efficient and reassuring without seeming stressed though no doubt they were very busy indeed. We are very fortunate in Reading to have such a marvellous service.

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Response from Royal Berkshire Hospital

Thank you for your feedback. We are pleased that your treatment was to a high standard; we aim to achieve high quality care. We are sorry that you found our reception staff not friendly - the matron for the area will discuss this with the team.

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