"My sons referral to the hospital"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as a relative),

My son was referred to the hospital by his optician. The TRAQS team were very prompt in contacting us to arrange a hospital appointment and we were given an appointment quickly and conveniently.

I had contacted my GP surgery to ask for a telephone call from my sons GP to discuss his referral and there were some questions I wanted to ask him about things that may have been relevant in my sons medical background. I was told the GP could not call that week as he had no slots and that the following week he would be on holiday.

Even after stressing the importance of this I was unable to get a call. My surgery is Stirchely medical practice.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Reader918

Thank you for sharing your feedback with the TRAQS team.

I am pleased that the TRAQS team were able to contact your promptly to arrange an appointment for your son.

I am sure you can appreciate that I cannot comment on your experience with the medical practice but I am sure that the Practice Manager would be happy to discuss your concerns further.

thank you again for sharing your experience with the team.

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