"From the bottom of our hearts, thank you"

About: Wishaw General Hospital / Emergency department

(as the patient),

My son was burned with some hot water, my neighbour drove me to the Wishaw Emergency Department. My son was in so much pain, his skin was blistered and peeling, he was distraught, as was I.

We were taken straight through into a children's room, and met instantly with a team of doctors and nurses. They were calm, focused, reassuring, skilled and informative. They took control. My beautiful baby boy was screaming with pain I could not take from him, that broke my heart.

Within minutes of our arrival, he was given strong analgesia, they observed it took effect, his burns we're being cooled, I cuddled him throughout and within ten minutes my baby was calmer, his pain was eased.

I have no words strong enough to express my thanks and gratitude to each of the wonderful team which cared for my son that day, I will never ever forget what you did for me and my son, you are amazing. I needed your department that day and we were not let down, there is nothing that could have been done any better.

We had a referral over to Yorkhill, and transferred promptly to another amazing care facility. From the bottom of our hearts, thank you x

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Response from Marion Mark, Director of Hospital Services, Wishaw General Hospital, NHS Lanarkshire

picture of Marion Mark

Dear Nate

What a scare you have had with your son. That must have been extremely stressful for you watching him in pain. I am pleased that staff took control of the situation to calm and treat him quickly ensuring he had analgesia promptly to reduce his pain.

Please be assured I will pass on your thanks and gratitude to the team who will be delighted to know that their actions were appreciated.

I am pleased your ongoing care at Yorkhill Hospital was also of a high standard.

I hope your son is recovering well many thanks for taking the time to pass on your comments to the staff.

Best Wishes


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