"Treatment is better than in local hospital"

About: King's College Hospital (Denmark Hill) / Diabetic medicine

(as a staff member posting for a patient/service user),

1 What is good about this clinic?

Treatment is better than in local hospital – Medway-Chatham. Atmosphere is better – staff friendlier.

2 What would work better for you at this clinic?

Would be ideal if it is closer to my home. Better with app time keeping.

3 Is there anything that could improve the experience of living with diabetes in between clinic visits?

Lived with the diabetes since childhood so the patient feels she has a lot of info about the condition.

4 How easy is it to contact the diabetes team for advice?

When trying to contact she only got the answer phone, in an emergency its essential to be able to speak to somebody. Not quick reply either.

5 What sort of contact would you prefer in between visits?

Telephone is better than e-mail & will help to deal with the emergency quicker. Original app 10: 30, 12. 33 still waiting to be seen.

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Response from Helen Rogers, Consultant Nurse for Diabetes, Kings College

Thanks for your comments, and so sorry to hear your appt was so delayed. That's frustrating.

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