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Care Opinion

Outpatient delays

Posted By Westy65

"Outpatient delays"

About: New Stobhill Hospital / Gynaecology Clinic

(as a parent/guardian),

Having taken the day off work today to bring my 16 year old to her first appointment at adult gynae services we arrived slightly ahead of of her 10. 05 appointment.

There were around six other patients in the waiting room and for the first 15 mins no-one was seen.

Over half an hour past her time and we are still waiting. There is no proactive information advising of delays therefore no option to go for a coffee and come back. I fail to see the point of setting specific appointment times if the clinics are not going to be on schedule. I am also disappointed that there is no proactive information for patients.

Person centred? I don't think so

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 17/02/2015 at 10:56
Published on Care Opinion at 12:07

Dear Westy65,

Thank you for getting in touch to share your feedback on the waiting times at this clinic. Although you highlight the time you and your daughter waited for (which is an issue that we recognise in some of our Outpatient Clinics), the key part of your feedback is about communication with patients and providing proactive information to keep them informed of their wait. Although waiting after your appointment time is frustrating, you have pointed out that if you are kept up to date with any delays that have occurred, this would ease the frustration some what.

To this end, I have passed your comments on to the General Manager for this service to ask for her comments on the issue you have highlighted and will be back in touch as soon as possible.

Best Wishes,

Lorna

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 24/02/2015 at 11:24
Published on Care Opinion at 12:29

Dear Westy65,

We regret and apologise that there was a delay in your daughter being seen at the Gynaecology outpatient services at Stobhill.

We would also wish to apologise for the lack of communication in respect of explaining the reason for this delay.

In order that we can provide a fuller response it would be helpful if you would contact us with more details - particularly the clinic your daughter attended and the date of the appointment.

We would then be able to establish the reason for any delay and provide a more personal response. To do this, please contact Lorna directly on Lorna.Gray@ggc.scot.nhs.uk.

Kind Regards,

Liz Terrace,

Clinical Services Manager,

Obstetrics and Gynaecology North Glasgow

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