"A&E visit for my wife"

About: London Ambulance Service NHS Trust Queen Elizabeth Hospital / Accident and emergency

(as a relative),

As I could not get an appointment with our GP early enough for my wife to be seen when she was very unwell I called 111. I was advised there were no ambulances for 4-5 hours, the same when I called 999. In the end I took my wife to the A&E unit at the Queen Elizabeth hospital.

At the hospital there were 8/9 ambulances, when I asked about all the ambulances there I was told they all had people who were being treated in the ambulances as the A&E department was so busy

My wife was later admitted to the hospital and operated upon for a fused bowel and bladder.

Sadly my wife died not being able to cope with the strain of the operation and the other condition she suffered from.

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Response from Queen Elizabeth Hospital

Due to a technical issue you may not have received a response to your comments.

Thank you for your feedback and may I offer my condolences. We take all feedback seriously and as a reflection of our practice. I have shared your comments with the A&E team to help improve the quality of service we deliver in the future. Should you wish to discuss further please contact us at: LG.PatientExperienceLGT@nhs.net

Kind regards

Patient Experience Team

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