About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted via NHS Choices
Clinical care was excellent however I would suggest the staff sign up for #mynameis I was a day patient receiving steroids for MS relapse. Staff kept me waiting at door for some time, this was difficult for me as I find standing for any length of time causes me pain, an apology for my wait would have been good. Not one singular staff member told me their name. I didn't feel like a person, just part of a treatment regime, and I was there for an hour or so every day for 3 days. Quote from the person who is leading the campaign "it is not just about knowing someone's name, but it runs much deeper. It is about making a human connection, beginning a therapeutic relationship and building trust. In my mind it is the first rung on the ladder to providing compassionate care"