"So helpful, kind, loving, compassionate and professional"

About: East Surrey Hospital / General medicine

(as a relative),

My wife had a stroke after returning from shopping and could not speak. I dialled 999 and the ambulance arrived whilst I was still on the phone to the ambulance service. She was taken to East Surrey hospital and immediately assessed by a team of doctors who specialise in the treatment of strokes. She was transferred to Chaldon ward where she was very well looked after by the friendly and very helpful staff.

Unfortunately, after about five days in hospital she developed further complications, which can be common in stroke patients, and was transferred to the coronary care unit where she received further expert treatment. Fortunately she recovered from these complications and was transferred to the Holmwood ward. As her condition improved she was transferred back to the Chaldon ward where she started to receive speech therapy and physiotherapy.

After three weeks in East Surrey hospital she was transferred to the stroke unit at Crawley hospital today.

We are looking forward to her continuing improvement whilst she is at Crawley.

I have to say that I was overwhelmed by the care provided by the NHS at East Surrey hospital. They were so helpful, kind, loving, compassionate and professional. They saved my wife's life and I can't thank them enough. This especially applies to the staff in the Chaldon ward, but all of the staff we met were the same.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Gixer46,

Thank you for posting such kind comments about the treatment your wife received for her recent stroke here at East Surrey Hospital. I’m sorry to read that she developed complications whilst in the hospital but is very reassuring to read that you felt that she was looked after so well on Chaldon and then CCU and Holmwood Ward.

You say that you were overwhelmed by the care provided by the hospital and you use words such as loving and compassionate which are very generous words to use about our staff and I will ensure are shared with them. We are delighted that we have so clearly helped not only your wife but also yourself and I hope she continues her recovery at Crawley and then at home.

Kind regards


  • Gixer46 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too