"All of the staff were brilliant"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Cardiology

(as the patient),

I almost collapsed on my own front door step and was rushed, by ambulance, to Lincoln County Hospital.

I have ischaemic heart disease and severe aortic stenosis. I am awaiting TAVI surgery at The Glenfield Hospital in Leicester.

The care I received in the ambulance, in A&E and in Stow Ward was exceptional.

No amount of money spent on private care could have bought me better treatment.

I was also investigated for CPE (CARBAPENEMASE-PRODUCING ENTEROBACTERICEAE) as I had recently spent time in French hospitals.

All of the staff were brilliant, from the time that the paramedics picked me up until the time I was discharged.

Don't let me hear anyone be disparaging about the NHS.

Spend a few hours in A&E and see how hard they work.

Spend a few hours with ambulance crew and see what they do on a daily basis.

Spend a few hours on Stow ward and see what those lovely people do.

I wish that I had written names down, but I could hardly speak, let alone write.

The paramedics were Emma & Matt,

On A&E I can't remember names of the staff there.

By that time, I could (only just) remember my own name.

It is important that we let them know that NOT everyone takes them for granted.

On Stow Ward, Staff Nurse Nicola Hine was "kindness, personified".

I wish that I could remember the names of other staff who looked after me.

We have a health service that we should all be proud of.

I am very proud of it.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust

Dear Mondeaux

As you are no doubt aware, this is a very challenging time for all NHS staff, with more and more patients needing us every day, so it is always reassuring to read stories like yours. I hope you are recovering well.

We will share your story with Emma and Matt; your comments will really boost their morale and will remind our staff that our patients are, indeed, grateful for all their hard work.

To help us make sure that your comments reach Emma and Matt, I would be grateful if you could contact our Patient Experience Team at PALS.Office@emas.nhs.uk with details of the date of your call and the location that the ambulance came to.

Thank you for taking the time to share your experiences.

Kind regards

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Response from United Lincolnshire Hospitals NHS Trust

Dear Mondeaux

Thank you for taking the time to pass on such positive comments regarding your care in A&E, the team who looked after you will be pleased to read them.


Karen Hansord – A&E Sister

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Update posted by Mondeaux (the patient)


Now I see your name, I do remember you. I can remember laying in one of the units in A&E and thinking, "Blimey, these people are "on the go" all day.

Just a small reason why I love you and the rest of the NHS so much.