"Outpatient gynae"

About: Horton General Hospital

After months of suffering pain, I'd been referred for an ultrasound that picked up pcos. I was then told by the gynae dr to take contraceptive pills to balance hormones. I explained that I could not take hormones due to getting severe hormone related migraines and being told that I have a high stroke risk. She then suggested a more a coil, the implant and the injection. All of which deliver hormones. There was no other suggestions. It was take it or leave it. I was told that although I was bleeding, and in constant pain that it wasn't caused by pcos and therefore it was dismissed. I wasn't listened to, and then was given a half/hearted feel of my abdomen, a smear - which made me bleed ( I'm not talking about a spot of blood, I'm talking about a gush) and then told that I wasn't bleeding at the time - despite her glove covered in blood and the nurse giving me a pad for the bleeding...!? I have now been discharged back to gp care, having gained nothing and back at square one. I am not happy at all. I wish if have gone to the JR, but if I had, then maybe I would have been listened to. I feel like my only option now is to put up with the dizziness, the headaches and the flooding every couple of hours until I either pass out, or can't stand it anymore and go to a&e. Neither of which I am particularly thrilled about.

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Response from Horton General Hospital

Thank you for your comments regarding your referral for an ultrasound. I am very sorry that your experience at the Horton General Hospital did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Shirley Clark, Complaints Coordinator on 01854 223258 or at shirley.clark@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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