"vist to my most hated place... dentist"

About: Leeds Dental Hospital

I had to visit Leeds dental institute due to a abscess. I arrived and was ask to sit down and wait as a new computer system was in place. Other people arrived and were given tickets to see someone. Was a bit miffed about that! But everyone on the admin side were very friendly and approachable. After a wait I was told to come back at 13:30 As they were very busy that day. I came back at half past one and waited half an hour then was seen by a dentist and a lady whos name i forget. Felt very at ease with both of them and were both very chatty and friendly. Everything was fully explained. I Was sent for xrays which was done by a gentleman. Again this student was impeccable at putting me as ease and explaining what and why he was doing. Had a 5 minute wait after the xray before James came back to take me for the treatment. Again the dentist and the hygienist put me at ease, told me what options I had and explained everything clearly. After the procedure i was checked by a senior member of the team and given the ok. I can not fault the team at Leeds dental institute. Yes I had to wait a while to see someone, but everyone I dealt with was friendly professional and caring. If the people here are the future of dentistry in the UK We are definitely in safe hands.

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Response from Leeds Teaching Hospitals

Dear Damian

Thank you for taking the time to write to us. It was very gratifying to hear of your satisfaction and I would like to thank you for your understanding at the slight delay in your treatment.

I have passed your comments on to the Leeds Dental Institute who will be exceptionally pleased to read your feedback.

They, as much as I, deeply appreciate your words of support and grattitude.


Senior Nurse

Patient Experience