"Poor communication skills"

About: Sir Robert Peel Hospital

Consulting Ophthalmologist did not introduce himself by name or status. I don't believe he was the gentleman stated in my appointment. He was a gentleman with very poor interpersonal skills. What little he did say was also indistinct. I found out his name subsequently from reception. He does not appear on the Ophthalmology Department's Staff list website!! Another communication blunder? I found him very uncommunicative. No explanation of what procedure was being carried out and why. Results were stated in a monosyllabic short statement without further explanation or checking whether I understood or had any questions. I was discharged with little or minimal information other than to contact the hospital again if I experienced further problems. It is difficult to ask what is happening when your head and chin are fixed into a eye scanning machine! Communication with the patient is essential and the professional needs to be far more proactive in this regard. The nurses and ancillary staff who completed the initial tasks before I saw the ophthalmologist were, however, excellent.

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Response from Sir Robert Peel Hospital

Dear Mr Angus Thank you for taking the time to post your comment. We are really sorry to read about your experience of our Ophthalmology Clinic at Sir Robert Peel Community Hospital. This is not reflective of the level of care and treatment we expect our patients to receive. We would like to investigate your concerns further so we can improve our service for future patients. If you are happy for us to do so, please contact the PALS 01283 593110 our service is available Monday to Friday 09:00 – 16:30. Kind regards PALS team

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