"My father has been treated with respect and..."

About: Colchester General Hospital

My father has been seen recently in the Gainsborough wing of the hospital as an outpatient. He is very frail and elderly. Our on visiting the hospital since December 2014 for various tests and appointments has been very positive. On all occasions he has been treated with respect and dignity. Staff have displayed kindness and understanding when discussing his symptoms allowing him time to express his ideas and feelings. This has led to him feeling far more positive towards his condition and reducing his anxiety, On each occasion when we visited the care for the elderly clinic we were bother offered a drink and made to feel welcome. My father needs to drink regularly. While we waited for transport to take him home the nurse who had attended him in clinic made sure he had water while he was waiting. We would both like to say thank you to the nurses and doctor who have overseen his care.

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Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards Also, could you email me, using the reference “+ve Comment on Geriatric Medicine at 11/02/2015 08:36:55”, please so we can pass on your good wishes? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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