"The treatment I received was very good"

About: Hull Royal Infirmary / Neurology

(as the patient),

I was admitted for my complaint fairly soon after my assessment. The admission was rather slow, as my arrival had not been noted and passed on to the admission staff. I had to wait with my wife for about 2 hours and needed to remind staff that we were there.

The treatment I received was very good, kind, thoughtful and was kept informed. The nursing and other staff were excellent. Food fine.

The discharge was disappointing and seemed very long winded as all my assessments were finished by mid-day but not discharged (mainly by waiting for medication for 4 hours) until about 6pm.

But overall hopefully a satisfactory outcome.

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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