"how Long Should you Wait in A&E"

About: Whiston Hospital

I would like to make you aware that my mum ( aged 76 ) was taken to Whiston A&E on 10th February at 04:30 in the morning by my dad ( aged 83 ) and at 16:15 she is still in A&E waiting room waiting for the doctor to review her x-rays - she cant have anything to eat or drink in case an operation is required, but she's had nothing to eat or drink since 6pm on 9th Feb !!! - I know she had a small op on Friday 6th Feb and was discharged on Saturday afternoon but surely this waiting time for a lady of her age is just unacceptable......

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Response from Whiston Hospital

Thank you for raising your concerns, I am very sorry to hear of your poor experince and dissatisfaction. We would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future. If you would kindly contact the Patient Experience Team on 0151 430 1376 we would be happy to discuss this with you

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