Finished work early to attend my physiotherapy appointment, I was on time to find out the physiotherapy department closed earlier than usual. Spoke to someone from the main hospital who stated they closed early leaving me without an appointment. Unorganised & a very unsatisfied patient.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hawkhurst Cottage Hospital

We are very sorry that you attended for your appointment to find that the physiotherapy department was closed. Whilst the department will be closed on occasions for staff training or meetings there would not be appointments booked for that time. We'd like to look into what happened on this occasion and provide you with an explanation. If you could contact us using the details below we'd appreciate it. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net www.kentcht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful