"My visit to A and E"

About: Tameside General Hospital / Accident and emergency

(as the patient),

Visited A&E after a snowboarding accident. Took a nasty knock to the head and was complaining that my jaw wouldn't open and was painful.

Lovely original doc shown concern and wanted to do a CT scan and X Rays on my jaw to assess. This doctor went off shift and I was handed over to a doctor (can't recall their name). And the doctor said X Rays and CT scans was fine and I should go, didn't assess my jaw even after I persisted that it wasn't right.

Instead said they think it's "muscular" and will be ok in a few days. I have only been able to eat soup since Thursday last week as my jaw physically wouldn't open.

Today I was going to go Oldham A&E for a second opinion as I was in a lot of pain and my jaw physically wouldn't open. However this morning when I woke up I heard a massive "click" in my jaw and now I have full mobility and no pain. Now I am no doctor but that doesn't sound like it was muscular to me, and following all the bad press about tameside I can concur that I didn't get the best treatment and have a good mind to share my story with the local press if you have such shockingly disinterested doctors working for you i feel.

For clarity though, the doctor that first seen me was very good and shown genuine interest in me. The doctor after 5pm couldn't of cared less.

I think in future I will be going oldham A&E if this is the treatment I expect to get at Tameside

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

I want to apologise about the experience you had in the Emergency department. The department takes patient feedback seriously and uses it as a lever to improve our services. We keep a very close eye on delivery of care to our patients, including monitoring our clinician’s performance, communication skills and their development as a whole.

I will ensure your feedback is shared with the team.

If you would like to discuss this further please could I ask you contact the Pals & complaints department on 0161 922 4466.

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk

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