"discharged and fobbed off after referral from my G..."

About: Heartlands Hospital

Absolutely disgusted with this place, still experiencing my symptoms, no thorough investigation in to the problem, they just done the bear minimal and discharged me with not even a follow up appointment to evaluate and check to see if there diagnosis was correct and see if I needed further tests examinations etc, I'm actually beyond livid . Tried to contact someone in regards to advising them I was still having trouble, was given the wrong numbers at first but once I was given the correct number for the consultant I was seen by secretary , no response at all permanently going to voicemail, left numerous ( I actually called well over 10times ) messages for someone to call me back. When someone did ring back they advised me I have to start the whole referral process again and go back to my GP because I''ve been discharged by the consultants, even though I'm still in pain and discomfort. An absolute disgrace!

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust


Thank you for taking the time and trouble to email Patient Opinion following your experience at Heartlands Hospital. Could I please ask that you contact me on 0121 424 0808 or email iona.belgrove@heartofengland.nhs.uk

With kind regards


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