"Had endoscopy in Urology Dept 22 Jan, then CT scan..."

About: Royal Hallamshire Hospital

Endoscopy results given immediately, but still anxiously waiting on 9 Febfor results of CT scan. Never heard consultants name, therefore not easy to follow up. Inititially, call to secretarial staff resulted in answer phone message 'off sick', then today a message announcing 'on annual leave'. I was initially referred to '2WW Haematuria Service' but after more than 2 weeks still have no.confirmation of results.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Mr Youdan

I am concerned to hear about the problems you are experiencing in communicating with services. Please can I suggest that you contact our Patient Services Team to provide them with more details and they will be happy to assist with this. Please telephone 0114 271 2400 or alternatively eamail them at PST@sth.nhs.uk. Kind regards.

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