Posted by TammyNorrie (as ),
I attended Crosshouse Hospital recently with my 24 month old daughter.
We had difficulty getting parked, despite arriving early as there is ongoing construction work (I appreciate this happens and is beyond control) so were running late for our appointment to get her bloods taken, see a Doctor and get her weekly injection.
I was rushing to get to the ward, pushing the buggy with my daughter in and struggling to balance a full sharps bin, which the ward staff were going to dispose of for me. As I reached the corridor leading to the pediatric wing, I was behind two ambulance staff, pushing an empty trolley/bed. They were chatting and moving slowly, so I overtook them.
As I reached the lifts I was grateful to see that there was one waiting, and there was someone in it with a porter's chair who kindly held the doors for me.
I nipped in, as did another person with a buggy and child. At this point, I heard one of the ambulance staff complaining loudly that they thought there was a queuing system for the lifts - but clearly not. They continued to complain loudly about the rudeness of some people - at which point, I began to realise that she was referring to me. I looked up and they continued to complain about my rudeness, whilst staring at me. The lift doors began to close and we went to my daughter's appointment.
I am really shocked that a member of staff could show such a lack of empathy for patients and carers, especially given that it must have been evident that I was (a) taking a very young child to a hospital visit and (b) already very stressed by the situation. The incident did really upset me - & I am lucky enough to have people around me who I was able to talk through the incident with later. Others may not. Given the NHS Ayrshire & Arran tagline of Safe, Caring Respectful (I think? ), this really does seem to be poor.