"The consultant, his team and all the Staff on B20."

About: Royal Blackburn Hospital

Lots of Bad things are said about RBH, but from a personal point of view I would like to put into record a wholey different view.From the moment I met my consultant late 10/14 I have been treated in the most kind,polite,gentle,well informed way I could be RBH is Blessed to have a Surgeon of his skill in Medicine,communication and personal contact skills with patients. For Me the consultant are the epitomy of the chap you want in you're corner when you're worried.To extend this statement I also include all the brilliant people in the ENT dept. of which there are many facits,all of whom are too many to mention, who were as equally as Brilliant as the standards afforded to me by the consultant. I wax lyrical about them,his team and the whole of the ENT Staff because I could not have been treated better anywhere.This team leaves Me with a warm glow knowing I have and am being taken care of by The very best of Health professionals I could hope to be blessed to come across. B20 Ward,RBH. I have to make special mention of my nurse and the whole(cleaners to clinitians and all)of Ward B20,RBH. In my diary I have most if not All the names of staff I came into contact with and I just want them to know how grateful I am for their professionalism,,attention to detail,time,kindness and the positive human approach I witnessed both firsthand and with others.Thank you, brilliant Ward B20.

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Response from Royal Blackburn Hospital

Dear Mr Andrew Many thanks for your lovely feedback on your experience of our B20 ward at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation and kind words are passed onto the team, the cleaner and the clinicians. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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