About: University Hospital Lewisham

I have to say after reading the reviews on the hospital I was in 2 minds to cancel, but have to say apart from the nurse in recovery I am glad I went a head from the receptionist in riverside to the nurse, the anesthetist and consultant they answered any questions I had about the procedure I was having, there was a bit of a delay but a nurse came out and told me they were running late. The only down side was the nurse in recovery Itold her I was feeling sick,she just said to me no point in giving you anything your not being sick. Luckily another nurse came in from the next stage recovery who asked me how I was feeling so I told her I was feeling sick she told the nurse to give me something, as she gave me something in the canula my arm became very painful and cold and heavy,a rash started to spread up my arm she just carried on said its ment to feel like that.one of the anesthetists walked past and I called her over and she had to flush the canula she said I had had a reaction and gave me some antihistamine. Before I was moved into the next stage recovery the original nurse raised her voice at me and made me feel bad for saying I was feeling sick. I don't no what her problem was I counted 5 times that she put a coat on and disappeared out of recovery telling one of the other nurse's to " keep an eye on the patient " while I was in first stage recovery.

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Response from University Hospital Lewisham

Thank you for your feedback. I am very pleased that you made the decision to attend for your procedure and that it went well and the staff you encountered at the start were able to answer all your questions and that you were kept informed of a possible delay. We aim to provide a high standard of care and treatment to the community we serve and we are genuinely disappointed when it is indicated that we may have failed to achieve this. Your experience in recovery was not the standard we expect and we have to listen to our patients and provide the care they need. I would like to apologise for your experience and to assure you that your feedback will be shared with the staff in the recovery area to ensure we maintain and continue to provide the best possible care and experience to our patients. Thank you again for taking the time to tell us about your experience. Elizabeth Witchlow, Matron Theatres & Endoscopy

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