"Who took the care out of caring proffession"

About: John Radcliffe Hospital

My elderly mother had a fall and broke her ankle, the a/e dept staff were absolutely fantastic, thus where the good ends. Having waited in a corridor for seven hours a bed was found for her on a ward.my mother is a very confused lady although every member of staff seemed unable to realise my mother couldn't comprehend things-although it is very obvious. We were told that she would need to go to a community hospital although this changed to a care bed, 3 weeks later we are still waiting. While I have a lot of praise for most of the staff in light blue uniforms, not sure of their title I find the staff nurses and sisters to be uncaring and uninterested in not only my mother but other elderly people that have been in the same ward. It is not my mothers fault that she is blocking a bed, but a more hands on or a friendly word to these older patients could go a long way. To be referred to by bed number on the phone is very indicative of the attitude shown. They are certainly not understaffed on her ward and whilst they can talk about boyfriends or big brother with each other surely they could pass a couple of words to patients. Unfortunately I come from a family with nursing backgrounds and they would be appalled by the lack of care shown, even the sisters that sit at the desk could spare eye contact with family simply asking for news. As a prior auditor with the nhs, I have to conclude that I hope never to have to be in a ward at the JR.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your mother's admission to the John Radcliffe Hospital. I am very sorry that yours and your mother's experience on the ward did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, Complaints Coordinator on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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