"Visit to A&E last night"

About: University Hospital Of North Durham

The A&E department is filthy, I saw a Dr in treatment room 2 and the seat was so dirty that my husband refused to sit on it. The floor had blood and used dressings on it. The dust and dirt on the floor was clearly visible. The trolley was given a clean sheet but not washed prior to me using it. I waited over 3hrs in a quiet waiting room to see a Dr. Elderly patient was left unsupervised with a head injury. No privacy at reception area and no update on treatment time. I felt rushed by the doctor who was seeing to me and he showed a lack of compassion or interest.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the A&E department. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron to discuss with the staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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