"Treatment of my father as an Emergency admission"

About: University Hospital Of North Durham

My dad was taken to Durham University Hospital at 2.30 am on Tuesday 03 February 2015. He arrived in A & E where there were no beds in the heart monitoring section. He was sent to resuss where he was monitored for a while. He was then put in a small cubicle until there was a bed in ACU. When I arrived there it was mayhem with machines screeching and people seemed to be hurrying all over. He had no tablets given to him during the day whcih would have had an effect on his heart rate probably not helping his condition. The next day things had settled and his treatment was underway. He is still there and so far I have had no notification to say he is coming home today. I understand A&E is sometimes busy but I fail to understand why he was taken to a hospital with chest pain where there was no facility to treat him properly in the correct area of the hospital.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your father's recent visit to the University Hospital of North Durham and in particular the A&E department. I am very sorry to hear that you were unhappy with his care and your experience on this occasion and we will make sure your feedback is passed to the Matron to discuss with the staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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