"A&E and Ward 10"

About: Good Hope Hospital

I was sent to A&E by my GP on the evening of 23 January. I was attended to after only approximately an hour, and all the medical staff I saw introduced themselves, were courteous, professional and gave me a lot of time while I was having various tests for pneumonia. Luckily, a bed became available in Ward 10 later that evening and I wholeheartedly agree with the comments recently left about that Ward. From the medical to auxiliary staff, tea ladies and porters, they were all superb. The level of care and kindness shown to me personally and to the other patients in my room was outstanding, with good humour thrown in which really cheered me up. They work incredibly hard and are a credit to the NHS. I am very grateful to them all.

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mrs Jean Lloyd

Thank you for taking the time and trouble to email Patient Opinion following your experience at Good Hope Hospital. I have forwarded your email to our Emergency Department and Ward 10 Senior Nurse who will share your email with their staff.

With kind regards and a speedy recovery


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Response from Arne Rose, Consultant, Associate Medical Director for Good Hope Hospital , Management, Heart of England Foundation Trust

Dear Mrs Lloyd,

thank you for your kind words, I will make sure I share this with the doctors in A&E and ward 10. There is another good news story about ward 10 tonight on BBC Midlands Today - do tune in if you can.

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