"Answering the help buzzers"

About: King's Mill Hospital

My mother was in hospital for 4 weeks, starting just before the Christmas period. She was on two different wards as well as ICU. ICU was great but when on the normal wards; patients often didn't want to press their alarm bell/buzzer button as they didn't think anyone would come anyway. Indeed during the night this was indeed a pointless exercise as it was even worse then. On one occasion the button had been pressed and noone came for 3 hours. In fact the patient that needed assistance (excessive vomiting) was on the floor being sick and the other 3 patients in the ward had also pressed their buttons to try and get help; but noone came. It was difficult as the other patients were hooked up to drips and found it difficult to go across and help her instead. I understand that there had been an incident elsewhere on the ward; but there is never an excuse for abandoning people, when they have serious conditions.

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Response from King's Mill Hospital

Thank you for your feedback. We are very sorry that you and your mother are unhappy with her recent admission and will circulate your feedback to the General Surgery team. If you would like to discuss your concerns further please call our Patient Experience Team on 01623 672222.

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