"Appointment completed in an hour, professional,..."

About: Queen's Hospital (Romford)

My appointment was for 11:10 am in outpatients 2, the eye clinic, I was seen within 5 minutes of arrival, had eye test and drops put in by very polite nurse, who kept me informed of what he was doing. Shown to another waiting area and then called quickly for a scan of the eye. All staff introduced themselves by name to me and told us what they were going to do. Seen by dr around 20 mins after who examined my eyes, took history and explained what the problem was and discussed treatment options, and answered our questions patiently, she then consulted with the consultant and discussed his recommendations. Again answered our questions clearly and explained what the treatments would involve and also possible side effects and problems. Was out of the hospital within the hour, excellent service from everyone we saw. Am now waiting for a date to have the eye op, but feel quite reassured about this due to my positive experience so far and how much care everyone took of me. Will write another review after the procedure.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment on NHS Choices. I am thrilled that you had a positive experience in outpatients 2. It is great that both the care and communication you experienced when visiting Queen’s Hospital was so good. I am pleased that our staff all introduced themselves by name, we are working hard to ensure communication between our staff and patients is excellent. I will enjoy passing on your comment to our staff. Yours sincerely, Nadeem Moghal Medical Director

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