"Continence service Rotherham"

About: Rotherham PCT / Continence service

(as the patient),

I suffer from chronic retention and receive help from the continence service in Rotherham. This has been my first review for several years since I was an out patient at the Royal Hallamshire. In terms of my catheter supply, the system of ordering through Rotherham works. But it is no improvement on the existing system I had, hence I wonder why the change?

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Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

Thank you for taking the time to tell us about your experiences.

I am glad to know that the new ordering system is working for you.

The main difference is that because ordering products is now through clinical staff, in future, you will get regular annual reviews. It also means that we can check that people are OK with their products everytime they re-order. By doing this, we can make sure that any problems or concerns are dealt with quickly and easily, and that we offer additional reviews to anyone that needs one.

If you have any more concerns or comments, please contact me on 01709 302042

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