"My appointment at PRH"

I arrived at the PRH for my appointment on the 9th of December where I was told my appointment had been cancelled. The staff at the hospital were very helpful and did all they could to find out why I had not received a cancellation letter. The reason I was given was that Miss Merriman had decided this was the wrong clinic for me. It was said that a letter had been sent out on 3rd December to me but I did not receive a cancellation letter. I had received two letters confirming the date and time of the appointment. I received automated phone call on the 2nd of December asking me to confirm I would be attending my appointment. As my appointment was at 9: 30 I got a taxi to make sure I was on time for my appointment then I had to get the bus home, this was an expense I could have done without. I was given Miss Merriman’s secretary’s phone number. When I rang I was told that Miss Merriman had decided I needed a different clinic, her secretary did apologise. I was told if I hadn’t heard anything in a couple of weeks I would need to go back to my GP and start the referral process all over again.