"They all put me at ease"

About: Stobhill Hospital / Urology

(as the patient),

I went in for day surgery because I was having a cytoscopy under general anaesthetic. From checking in at the reception desk, to actually having my procedure done, every member of staff was lovely! The nurses on the ward were so cheery and chatty. My consultant, Mr James, was very informative and my anaesthetic doctor was also lovely! They all put me at ease. I genuinely couldn't have had a better experience! Thank you so much to all of you!

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Kelly,

Thank you very much for your kind comments about your recent experience in Day Surgery. You highlight how important staff attitude is in making patients feel relaxed, comfortable and safe, which absolutely improves the overall experience they have while in hospital.

I am pleased to pass this onto the Manager of the Day Surgery Unit who will in turn ensure all of the members of staff on the Unit hear your positive feedback.

Thank you again,


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