"Pleasant telephone operator gave me options of appointment"

About: Telford referral and quality service (TRAQS)

(as the patient),

1. Pleasant telephone operator gave me options of appointment

2. Received by post appointment and directions.

3. Arrived for appointment. Slight delay, very pleasant Doctor, given prescription and details of diagnosis. Future appointment in 2 months.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Vale621

Thank you for sharing your positive experience with the TRAQS team.

I am pleased to read that the referral process worked exactly as it should for you and wish you well for the future.

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