"Very favourably impressed"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

A few days before Christmas my tongue became swollen to such an extent that I could not swallow or speak. The operator sent an ambulance round for me – I was really surprised they thought this was necessary.

I called at about 4. 00 pm and when the paramedics arrived at around 7: 00 pm I could tell the swelling was beginning to come down. Lee and Michelle were very professional, very efficient and effective. I was really impressed that Lee was able to suggest a possible cause – a side effect of taking a beta blocker.

The paramedics left when they were assured that the swelling was coming down and that I would be OK. Nevertheless I had a call from an out of hours GP around midnight to check how I was. He was concerned that I was on my own and felt that I should go to the local A&E, especially as I had taken my usual beta blocker at bed time as I always do.

I was very pleased with the 111 service, the follow up calls they made were reassuring. Very favourably impressed.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Pennies78

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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