"can the hospital help me with my shower? It helps my skin condition"

About: Royal Devon & Exeter Hospital (Wonford) / Dermatology Royal Devon & Exeter Hospital (Wonford) / Ophthalmology

(as the patient),

I had a cyst removed from my eye three years ago at the RD&E. I could see it from the corner of my eye which was really annoying so was really pleased to have it removed. The treatment was very quick, I was in and out in no time, and they did a really good job.

I’m now waiting to have a skin condition treated through the dermatology clinic for a very itchy condition my doctors cannot get to the bottom of. Several different creams have been tried but the most effective has been a shower gel that eases the symptoms. Unfortunately my shower had broken and I cannot get the Devon and Cornwall housing people to understand why I need them to come and fix my shower, if it wasn't for the skin condition I could wait. I don’t think they believe I have a condition.

I feel so aggravated by the housing people’s lack of action, the shower broke before Christmas, and I was wondering if the hospital could write to them to convince them I need this urgently.

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Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust

Dear Poster427

Thank you for taking the time to share your experience of the Royal Devon and Exeter Hospital. I would like to thank you very much for the kind comments you make regarding the treatment you received at the Eye Unit.

I am sorry to hear of the difficulties you are experiencing in getting your shower repaired, and note that you find your shower helpful in relieving your skin condition. I see that you have requested that the hospital writes a letter of support to try and expedite the repair to your shower. I can confirm that, if you contact the Trust's Dermatology Department on 01392 405510 and ask to speak with your Consultant's secretary, they will try to assist you.

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Poster 427',

The comments and responses on the web-site of Patient Opinion are passed to us at Healthwatch.

This experience you describe was rather frustrating for you, after such good treatment for your eye. I hope you will get in touch as they suggest and that your shower problem can be resolved.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers to develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including receiving advice or information about services please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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