"What a difference between the two people"
About: Ayr Hospital Ayr Hospital Ayr KA6 6DX Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Plaid365 (as ),
I spoke to a young lady in the patient transport office on Monday, she was very efficient and helpful.
Prior to that when I spoke to someone to arrange transport they were not very nice. I was told by her that I did not qualify for ambulatory transport as I did not have a medical condition despite my saying to her that I am diabetic and had an appointment at the eye clinic where they would be putting drops in my eyes which would affect my sight for several hours. She was unprepared to arrange for transport to get me to the hospital but was very willing to arrange for transport home.
To get to the hospital I would have needed 4 different buses and would never have made it there in time for my appointment.
What a difference between the two people – the lady on Monday arranged the transport for me without any problems.
I should make it clear I have used this service several times and the crew are always brilliant.