"Reassuring, friendly and prompt"

About: Heartlands Hospital / General medicine

(as the patient),

I visited last week for an x-ray and found the receptionist welcoming, the radiographer reassuring and friendly and the procedure prompt. It seemed important to say thank you.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Good Morning,

Thank you very much for taking the time to post your feedback about your experience in our radiology department. A positive patient experience is extremely valuable.

I will ensure that the radiology team are made aware of your comments.

Once again thank you!

Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful