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Reassuring, friendly and prompt

Posted By Anon K

"Reassuring, friendly and prompt"

About: Heartlands Hospital / General medicine

(as the patient),

I visited last week for an x-ray and found the receptionist welcoming, the radiographer reassuring and friendly and the procedure prompt. It seemed important to say thank you.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 03/02/2015 at 10:48
Published on Care Opinion at 13:30

Good Morning,

Thank you very much for taking the time to post your feedback about your experience in our radiology department. A positive patient experience is extremely valuable.

I will ensure that the radiology team are made aware of your comments.

Once again thank you!

Kind Regards

Marie Helebert

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