"Once again, thank you is not enough!"

About: Queen Elizabeth Hospital (Gateshead)

On Weds evening/Thurs morning I had a major MS relapse. I had a fall as I was not able to transfer to my wheelchair (even with the use of my banana board) I was admitted to Ward 12 PIU (via A&E and the Assessment Unit) where the staff are very friendly and go out of their way to help you - even when under extreme pressure due to their sometimes excessive workload. The level of teamwork shown is frankly unbelievable at times. The only fly in the ointment was a "nurse" who was not up to the exceptional standard of the other nurses. They attempted to take my blood pressure with a cuff which was blatantly too small due to my large arms. Well, 5 years of pushing a manual chair will do that to a man. When I pointed the inadequacy of the cuff they paid me no attention and took the attitude that I did not know what I was talking about an d we should "just give it a go" they held the Velcro fastening closed with her, therefore applying pressure and distorting any reading. To make matters worse they placed the cuff over my cannula which caused a lot of pain. Once again, I was ignored when I told them of the issue they were causing. In short: Staff 11/10 Bank Nurse 3/10 (and that's generous)

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Response from Queen Elizabeth Hospital

Many thanks for taking the time to share your positive comments about your experience at the hospital. We hope you're feeling better and we'll pass on your comments to the department involved. We're also sorry that part of your experience fell short of what we aim to provide. If you would like this to be looked into further you can contact our PALS (Patient Advice and Liaison Service) on 0800 953 0667.

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