"Hull women and childrens"

About: Hull Royal Infirmary

During my pregnancy I have dealt with an extremely rude receptionist in antinatal and rude staff on the labour ward when I had being induced using the Balloon, I had started getting contractions and they were at 4 every 10 minutes, I had being told that when they reach this point I should contact the labour ward and arrange to come in but I was told to wait another half hour after already waiting an hour and a half, as I live all the way out in Hornsea this seems stupid to me, I already struggle with confidence and this has knocked me back even more aswell as causing unnecessary stress which could harm me or the baby, extremely unhappy but sadly cant use a different maternity unit as the rest in the area are even worse, next time I plan to go private so I can be treat with respect and not have midwives talking down to me.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Sam, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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