"My mother has recently left Herm Ward after a stay..."

My mother has recently left Herm Ward after a stay of 6 months. Before she went to the hospital, having her admitted had been the 'worse case scenario'. Despite the severity of her dementia we had tried to look after her at home and had viewed the Alderney as a place to be avoided at all costs. We could not have been more wrong. My mother was treated with respect, dignity and kindness throughout. The quality of the care within the ward is second to none and the health care assistants are outstanding. The staff-patient ratio is extremely high, which means that there is always a fresh, patient carer on hand to help out and relieve stress. My mother was never left alone and she became genuinely fond of the staff around her. We visited on a daily basis and viewed this treatment consistently. Even when she was moved to Poole General for 3 days, she had a health care assistant from the ward with her at all times. Obviously, the purpose of being on the ward is stabilise if necessary with medication. It would have been useful to have been given the information about this without requesting, so that we were quite clear about the drugs that my mother was receiving. This is the only minor reservation I can express.

Story from NHS Choices

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Response from Alderney Hospital

“On behalf of all the team on Herm Ward we would like to thank you for your review of our service and are pleased we met our aims and objectives in providing care that treats all our patients with dignity, respect and kindness. We appreciate your comments concerning medication and the suggestions for improving the service we provide, such comments are always welcomed. Following your feedback we are ensuring that during the first admission meeting (Care Programme Approach) we will be asking the next of kin and/or family members how they would like information provided (to include medication advice and updates) and implementing their wishes as agreed. Once again thank you for your feedback and should you wish to discuss any further aspects please do not hesitate to contact me on the ward directly (01202 305030).

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