"Eating disorder unit"

The overall facility is ugly, the toilets are dirty with sick on the walls that don't get cleaned. The staff don't communicate with one another, information always being lost, and the main thing that the staff do is monitor, they don't have time to listen to patients or hand over information, except irrelevant details. When patients are in distress they don't seem to speak to them or have anything to offer them, therapy is very limited, if you are lucky enough to get it at all. Plans are sketchy and lacking in substance.

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Response from Bethlem Royal Hospital

We are sorry to hear that this was your experience on the Eating Disorder Unit and your feedback has been taken very seriously. We would also like to apologise for the delay in responding. As a service we always endeavour to deliver the best possible patient centred care with communication being the lynchpin between staff and patients. To this end we would welcome a meeting with you to discuss your concerns and would ask you to contact the Ward Manager at your convenience. You can contact the Ward Manager directly, Dana Myers on 0203 2284375. Alternatively you can contact me and I can facilitate/arrange a meeting, my details are: Bill Berry Patient Experience Manager/Patient Advice Liaison Service Manager South London and Maudsley NHS Foundation Trust Maudsley Hospital London SE5 8AZ bill.berry@slam.nhs.uk M: 07825180472 Regards Bill

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