"Poor postnatal care at Leeds General Infirmary"

About: Leeds General Infirmary / Maternity care

(as the patient),

I had a 9 hour uncomplicated labour at LGI, however i am group b strep positive so the baby needed constant monitoring throughout labour. The midwifes on the delivery suite were fantastic and the care was excellent, however this all changed once i was moved onto the postnatel ward(ward 56).

As i was group b strep i had to stay in for 36 hours so my son could be monitored for any signs of illness.I was taken down to the ward and put in a bay, nobody came down to even say hello let alone ask if i was ok. After about half an hour of being sat there a midwifery assistant came and was a bit surprised to see me sat there, she got me a cup of tea and some milk for my baby as nobody had given me any milk for my son.

A nurse/midwife -dont know who she was as she never introduced herself came and told me i was moving bays to the other side of the ward.

I wasnt shown where the toilets, showers or anything was- I had to ask and nothing was explained aboout anything to me.

This was my first child and obviously I was scared and unsure of what to do, but no one on the ward seemed to care as from what I saw some of the staff were sat playing games on the computers, visitors even pointed this out when they walked by the nurses station.

I was offered no pain relief at all even though I had an episiotomy, so spent a lot of time in pain.

I was disgusted with what I feel was a lack of care given to me and would never want to be on that ward again.

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Response from Patient and Public Involvement Lead, Leeds PCT

Thank you for taking the time to share your experience. However, I was very sorry to hear that the treatment and care you received on the postnatal ward was less than satisfactory.

I shall pass your comments onto the Patient Relations Manager at Leeds General Infirmary for their comments.

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Response from Leeds PCT

Response from Leeds Teaching Hospitals NHS Trust:

We are pleased to hear the positive comments expressed about the care provided by the midwives on the delivery suite. But we are extremely sorry that on this occasion your post-natal experience was not a positive one. Your concerns have been fed back to the Matron in this area who will use the comments constructively to improve the maternity post natal experience for women.

We are grateful for this feedback.

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