About: Eastbourne District General Hospital

Impressed! Hardly a good enough word! I joked with friends that I was going in to Eastbourne Hospital Cardio unit for them to attach 'jump leads' to my body as my heart rhythm was irregular. It was rather more complicated than that! During my appointment i was treated with utmost respect and friendliness, made to feel at ease and welcomed by a group of ladies to be well admired for the 'Teamwork' they displayed, which in itself made me feel confident and comfortable with what was about to be administered. At all times details of the treatment were explained in great detail and in simple terms. Efficiently my treatment went without problems and after quite a long process my heart rhythm is back to normal. An experience when a simple 'Thank-you' seems inadequate. Your service dear people I offer my grateful appreciation.

Story from NHS Choices

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Response from Eastbourne District General Hospital

Thank you very much for expressing your appreciation of the standard of care you received from cardiology staff at Eastbourne DGH. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. We will ensure that your comments are shared with all the staff concerned. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk With kindest regards Patient Experience Team

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