"Routine investigation"

About: University Hospital Of North Durham

Arrived early and escorted to single room. Had a short wait before being attended to. Initial Staff nurse pleasant and helpful but subsequent nurse less approachable. All theatre staff pleasant and despite feeling anxious they helped me to relax. Returned to ward and offered refreshments immediately. Discharge information provided and allowed to go home as soon as able.

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Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham to General Surgery. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass on to the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful