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I have been visiting my mother every day since her...

Story from nhs.uk

"I have been visiting my mother every day since her..."

About: Leighton Hospital

I have been visiting my mother every day since her admission to ward 15 two weeks ago. I would just like to say that the parking is horrendous. I find myself driving around in circles waiting for a space and although I have a blue badge there are nowhere near enough disabled spaces and I don't usually get one. Today I struggled to get a parking space but eventually got one some way away from the entrance. I walked to the entrance, then to the ward which is a long way from the main reception area only to be told by the ward staff that the hospital was closed to visitors because of a sickness virus. While I understand that this has to happen, I don't understand why there was no notice on the main doors and why I wasn't stopped from walking all the way to the ward, (which incidentally, is not easy for me). I was so upset and frustrated on leaving the hospital. I also have to say that the ward staff have been exceptionally good to both me and my mother. I have no complaints about them at all, hence the five star review.

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Responses

Response from Leighton Hospital 9 years ago
Leighton Hospital

Submitted on 10/02/2015 at 13:27
Published on nhs.uk on 11/02/2015 at 00:01

Can I firstly apologise for any inconveniences you have experienced whilst attempting to park your vehicle during your recent visit to Leighton Hospital. I can fully appreciate how the events which transpired on the 2nd have led you to submit a negative review of some of our services. I can assure you that the Trust’s Security team is dedicated in its approach to pro-active car park management and any resulting issues are raised with the team to help ensure we are offering the best possible service to our patients, employees and visitors. As I am sure you have experienced, the availability of car parking spaces is reduced during our peak periods of activity and the Trust has introduced a number of measures to support patients and visitors during these busy periods. These range from the re-allocation of vacant employee parking areas to patient and visitor parking during our peak periods of activity, to site signage improvement programmes to improve the information available across the site - this includes the locations of patient and visitor parking. However, we can at times only react to a significant increase in the number of vehicles onsite. The important message we give each patient and visitors attending the site is to ask for assistance upon arrival and this message is reflected in the parking update sent with each of our appointment letters. The best way to achieve this is by pressing the car park barriers intercom help points when you arrive on site. A security officer will happily direct you to a safe place to park. I hope this information is helpful to you. James Whittall, Green Travel / Car Parks Development Co-ordinator

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